FAQ Page

Axa Middle East Insurance FAQ

 

 

GlobeMed Lebanon is a service commissioner that serves third parties by administrating a wide network of healthcare providers: the great hospitals, laboratories, doctor’s cabinets, polyclinics, pharmacies and therapy centers. AXA ME holds 31% of GlobeMed Lebanon shares.

There are two ways to settle a claim:

  • The work indemnity or motor insurance is paid directly by the company to the service provider, i.e. GlobeMed Lebanon Health Plan. In that case, you don’t have to pay anything to settle the claim.
  • The claim settling will just take a few days if your file and your claims declaration, are completed.

Our re-insurers are chosen among the world’s finest, according to a strict selection established by experts from AXA group.

Our service state, our history, and the fidelity of our clients are the main witnesses of our credibility. When we present you with our products and services, you can rest assured that our experts will explain to you the detail of your coverage and exclusions, as well your rights and duties.

At AXA ME, we have created a wide network of insurance experts whose unique mission is to answer all your needs.

This network is subdivided in three departments:

  • The call center
  • The account executive teams
  • The customer service and relation team

Contact us through your insurance consultant or your broker, for whom we have created a team dedicated to your service.

If an account executive or a costumer relation responsible has been designated at your service, or if you have a specified broker, then you should contact them directly.

Consider two majors issues: the products and the after sales service. These two parameters are in fact interdependent but constitute the success or failure factor of an insurance company. A company can strive to offer an innovative range of products but disregard the offered service by remaining distant and poorly connected to its clients. On the other hand, a company can offer a quality service, but might fail to offer the adequate panel of products to its clients. At AXA ME, we are mobilized to continually improve our product panel and our services in order to always offer you optimal satisfaction. Innovation and effectiveness are the two objectives that we strive to attain permanently, in order to offer you veritable added value.

AXA ME offers you coverage against all types of risks you could encounter during your private or professional life.

A full list of insurance products: Foreigner insurance, Home insurance, Life insurance, Medical insurance, Car insurance, Travel insurance, SME, pharmacy insurance, restaurant insurance, personal accident insurance, fire insurance.

AXA ME offers you coverage against all types of risks you could encounter during your private or professional life.

A full list of insurance products: Foreigner insurance, Home insurance, Life insurance, Medical insurance, Car insurance, Travel insurance, SME, pharmacy insurance, restaurant insurance, personal accident insurance, fire insurance.

AXA group is a world leader in financial protection. AXA’s vision includes a special conception of the job -financial protection- as well as a particular way to accomplish it. Financial Protection means accompanying our 50 million clients throughout the different stages of their lives, answering all their possible needs through a large spectrum of advice and solutions that covers protection of goods, heritage transmission, as well as savings and foresight. We intend thereby to make our relationship last by helping our clients face the future and achieve their project in safety. By doing so, we guarantee our clients a unique promise: proximity and expertise. This is why we dedicate our 175 000 professional colleagues to their service. Our professional and appropriate responses help them be confident in life.

AXA group in figures: (by December 2013 )

  • 91.2 billion euros in revenues
  • 5.2 billion euros in adjusted earnings
  • 157,000 employees
  • 102 million clients

A group respectful of values…

5 values that carry AXA’s vision and express the behaviors of all the collaborators in the group:

  • Professionalism
  • Innovation
  • Realism
  • Team spirit
  • Respect of promises

AXA ME is a Lebanese insurance company whose capital amounts to 10.050.000.000 Lebanese Pounds, fully paid. The company’s origins date back to the beginning of the twentieth century, making it one of the most ancient insurance enterprises in Lebanon. Today, this company is a subsidiary of AXA group, one of the world leaders in insurance and financial protection. AXA ME operates from several offices in Lebanon: Beirut (Wardieh), Jal El Dib, Tripoli, Saida, Tyr, Jdita (Chtaura), Zahleh and many more. AXA ME’s objective is to become an ultimate reference in the insurance sector at both local and regional levels.