AXA Middle East About

 

AXA Group is the number one global insurance brand for the fifth consecutive year and the worldwide leader in insurance and asset management serving over 102 million clients and present in 57 countries. Founded in Rouen, in 1817, AXA Group was created through the merger of several insurance companies. Over the years, AXA Group became France’s oldest insurance company and one of the world’s most proficient insurers. In the early 2000’s, after AXA Group had begun operations in Asia, AXA Middle East was born and is now a Lebanese market leader in insurance that is committed to its customers, employees, stakeholders and the communities in which we live and work.

Our history

Early Twentieth Century

The first relational contact was established with the Union, the French insurance company, a pioneer in its establishment in the Middle East region. These relations were initiated by Mr. Marius Hanemoglou and soon evolved into a representation of the Union via the M. Hanemoglou enterprise, which soon came to be known as the “Société Marcel Hanemoglou & Cie” (Nasnas, Chalhoub & Hanemoglou). The group Nasnas and Hanemoglou was born.

Representation of a Union receipt dated back to 1905, the year that marked the initiation of the cooperation between M. Marius Hanemoglou and the Union.

1930-1935

This period saw an active participation of the company in the constitution of the first syndicate representing insurers in Lebanon. This union evolved in 1971 into the ACAL (Association of the insurance companies in Lebanon).
The group also strongly contributed to the modernization of the insurance industry in Lebanon, continually and constantly introducing new products to the market, up until today.

1960

Inauguration of the locals of the Union (of Paris) of Insurance Companies, at Wardieh (Hamra), featuring the presence of President Lecas and two of his deputies, who came from Paris especially for the occasion.

1974

Creation of the SLF- Société Libano-Francaise d’Assurances et de Réassurances, a local insurance company, in association with the UAP- Union des Assurances de Paris. Privileged relationships were established with the group throughout the years. A connection based on mutual trust was established between the men and women behind these operations, who maintained an uninterrupted presence of the company in the market, even during the worst days of the civil war.

1992

SLF takes control of the company by acquiring all of UAP’s shares. The company becomes the property of Roger Nasnas (CEO) and his associates Maurice Hanemoglou and Elie Nasnas (capital of LBP 10.050.000.000 fully paid).

1996

UAP merges with  AXA. This « Merge of the century » creates one of the world’s greatest groups in insurance and assets under management.

1999

AXA and SLF sign a partnership contract to better promote their insurance activities in Lebanon and the region.

2000

Creation of AXA MIDDLE EAST whereby AXA group acquires 51% of SLF’ capital and the Nasnas & Hanemoglou’s Group the remaining 49%. The chairmanship of this new company is entrusted to Roger Nasnas while the General management went to Maurice Hanemoglou and Elie Nasnas.

Nowadays

AXA MIDDLE EAST is a Lebanese market leader in insurance. It accompanies its clients, meeting and exceeding their insurance, prevention and heritage transmission needs.

Our board of directors is committed to high standards

  • DSC_9355_pp
  • Roger Nasnas

    Chairman and Chief Executive Officer

  • Frederic Flejou Axa Insurance
  • Frederic Fléjou

    Vice-President

  • Axa Middle East Maurice Hanemoglou
  • Maurice Hanemoglou

    Member of the board

  • AXA Middle East Elie Nasnas
  • Elie Nasnas

    General Manager

  • Jad Ariss

    Member of the board

  • Vincent Pluchet

    Member of the board

     

The committee guides the in-depth running of all our operations and develops and implements new strategies. Our executive team ensures the effective management of the company and monitors its performance.
  • Roger Nasnas Axa Insurance
  • Roger Nasnas

    Chairman and Chief Executive Officer
    Roger.nasnas@axa-middleeast.com.lb

  • Elie Nasnas Axa Insurance
  • Elie Nasnas

    General Manager
    Elie.nasnas@axa-middleeast.com.lb

  • Elie Nasnas Axa Middle East
  • Pascal Kouyoumdjian

    Chief Business Support
    Pascal.kouyoumdjian@axa-middleeast.com.lb

  • AXA Middle East Joseph Nasnas
  • Joseph Nasnas

    Chief Distribution Officer
    Joseph.nasnas@axa-middleeast.com.lb

  • AXA Middle East Andree Khawand
  • Andree Khawand

    Chief Human Resources Officer
    Andree.khawand@axa-middleeast.com.lb

  • AXA Middle East Michel Sfeir
  • Michel Sfeir

    Chief Financial Officer
    Michel.sfeir@axa-middleeast.com.lb

  • Mireille Chaghouri

    Chief P&C Underwriting & Reinsurance Officer
    Mireille.chaghouri@axa-middleeast.com.lb

  • Sanaa Abou Assly

    Chief Medical Insurance Officer
    sanaa.abouassly@axa-middleeast.com.lb

  • Bernadette Hadife

    Chief Non Life Claims & Recoveries Officer
    bernadette.hadife@axa-middleeast.com.lb

  • Laurent Esteoulebado

    Chief Risk & Compliance Officer
    Laurent.Esteoulebado@axa-middleeast.com.lb

  • Marc Hanemoglou

    Chief Technico-commercial Officer Head of Regional Offices
    marc.hanemoglou@axa-middleeast.com.lb

  • Mario Chartouni

    Chief Information and Transformation officer
    Mario.Chartouni@axa-middleeast.com.lb

  • May Jabali

    Chief Customer Care Officer
    may.jabali@axa-middleeast.com.lb

Axa Middle East Chairman

AXA Middle East… Pioneers in Lebanon

AXA Middle East has built over a century of experience in Lebanon and has a strong partnership with the AXA Group, one of the world leaders in insurance and financial protection. Thanks to this combination of talents and strength, AXA Middle East is ready to meet the commitment it has set for 2015: to become the preferred Lebanese insurance company for all stakeholders.

Our professional teams are fully dedicated to offering you outstanding products, as well as innovative solutions, tailored to the general insurance and saving needs of yourself, your family and your business. Moreover, AXA Middle East’s pioneering spirit is at the forefront of our business, as shown this year with the launch of the first insurance credit card in the Lebanese market. This sets as another example of our ability to provide you with the highest levels of service and satisfaction.

Composed of a team of over 150 professionals, along with a specialized commercial network, AXA Middle East’s offices are spread across all regions of Lebanon. Indeed, our geographical footprint allows us to be close to you, always available, attentive and reliable.

True to the AXA Group’s values and strongly grateful for your trust, our objective is that AXA Middle East will soon be a pioneer in the region, just as it is in Lebanon today.

Roger Nasnas,

Chairman of the Board

Our strategy, which combines internal and external growth, is designed to achieve the challenge of operational excellence in the following domains:
  • Product innovation
  • Technical knowledge (subscription, claims settling, pricing and investment performance)
  • Distribution
  • Quality of service
  • Productivity

All colleagues in the group are actors of this operational Excellency witch finds root in the AXA way, a continuous endeavor of amelioration.

The diversity of our operations on the Financial Protection market allows us to control our risk level exposure. We select our markets according to the capacity of our potential clients to protect their goods and savings. These clients are located within the principal developed markets, and within countries that have been elected according to their growth potential.

Ambition AXA at AXA Middle East

Thanks to AXA Group’s support, network and capabilities, AXA Middle East strategy aims to:

  • Become the reference insurer in Lebanon and the region.
  • Provide the same Quality of Service as the rest of the Group.
  • Continually innovate our service and product variety, while respecting our values: Customer First, Integrity, Courage and One AXA.

Ambition AXA: Group´s corporate project

Ambition AXA remains the preferred company, thanks to a true commitment to customer centricity and our employee engagement through the implementation of a culture of trust and achievement. Our 3 priorities to reach our goals by 2015 are: Selectivity, efficiency and acceleration.

Our Values

  • Team Spirit
  • Respect of given promises
  • Innovation
  • Realism
  • Professionalism
  • Integrity

AXA Ethics Guide

Compliance Guide

Small, manageable steps can make a big impact

Always carry with you a list of useful numbers to dial in case of emergency.

AXA Middle East’s call center number 04-727 000 is one of them.

Use of Hand Phones:

Be Careful, You Must Choose Between Driving and Talking…

Driving in Winter:

Verify your tire pressure frequently especially if the temperature i below 5◦ C.

Brakes:

In winter, in case your vehicle possesses an ABS system, do not pump on your brakes, but push on them powerfully. The effectiveness of your breaking system is directly bound to the shape of your tires.

Always Stay Informed:

Stay up to date on the weather forecast, the traffic conditions, and the shape of the roads.

Purchase All Necessary Accessories and Products:

Ice shovels, snow brooms, anti-icing spray, gloves, snow chains, ignition cable, torch, etc…

Do Not Drink and Drive:

Avoid all alcoholic beverages while taking the road, or let another person drive instead.

Get Some Rest:

It is preferable to leave after a good night’s sleep and a solid breakfast. You should take a break every couple of hours.

Security:

Cover and strap the voluminous packages in a gallery or a trailer, and never leave objects in the back seat of your car since they might be projected violently in case of a brutal breaking.

Protect your children:

Even if the trip is short, buckle your children up! For your younger kids, the car seat is a must. Always verify that the seatbelt crosses properly the shoulder of your child without being too close to his neck. Naturally, children are always seated in the back.

Respect speed limitations:

Keep a sufficient security distance between you and the vehicles preceding you.

Ethics Guide

We follow personal codes to guide our choices in the workplace

AXA Middle East is committed to conducting its business according to the highest standards of honesty and fairness. The purpose of the guide is to establish certain principles and group-wide policies designed to insure that all AXA Group companies and their personnel have a common vision of the ethical standards and operate in accordance with those standards.
The guide is available for download as a PDF file: Compliance Guide

Bankmed and AXA Middle East have jointly developed and designed a selection of Valued Insurance Products to fit your individual needs in order to give clients the opportunity to benefit from both parties.

This joint venture offers an extensive range of coverage, protective plans:

  • Personal Accident Insurance
  • Obligatory Vehicle Insurance
  • Third Party Liability Car Insurance
  • Fire Home Insurance
  • Residential Fire All Risk Insurance
  • Foreigners Insurance
  • Retirement Savings
  • Term Life Insurance
  • Guaranteed Term Life
  • Education Term Life
  • Education Saving
  • Travel Insurance
  • Perpetual Conversion Program

For more information, please contact our call center on 04-72 77 66 or visit any BankMed or AXA M.E branches.

AXA Group is the number one global insurance brand for the fifth consecutive year and the worldwide leader in insurance and asset management serving over 102 million clients and present in 57 countries. Founded in Rouen, in 1817, AXA Group was created through the merger of several insurance companies. Over the years, AXA Group became France’s oldest insurance company and one of the world’s most proficient insurers. In the early 2000’s, after AXA Group had begun operations in Asia, AXA Middle East was born and is now a Lebanese market leader in insurance that is committed to its customers, employees, stakeholders and the communities in which we live and work.

Our history

Early Twentieth Century

The first relational contact was established with the Union, the French insurance company, a pioneer in its establishment in the Middle East region. These relations were initiated by Mr. Marius Hanemoglou and soon evolved into a representation of the Union via the M. Hanemoglou enterprise, which soon came to be known as the “Société Marcel Hanemoglou & Cie” (Nasnas, Chalhoub & Hanemoglou). The group Nasnas and Hanemoglou was born.

Representation of a Union receipt dated back to 1905, the year that marked the initiation of the cooperation between M. Marius Hanemoglou and the Union.

1930-1935

This period saw an active participation of the company in the constitution of the first syndicate representing insurers in Lebanon. This union evolved in 1971 into the ACAL (Association of the insurance companies in Lebanon).
The group also strongly contributed to the modernization of the insurance industry in Lebanon, continually and constantly introducing new products to the market, up until today.

1960

Inauguration of the locals of the Union (of Paris) of Insurance Companies, at Wardieh (Hamra), featuring the presence of President Lecas and two of his deputies, who came from Paris especially for the occasion.

1974

Creation of the SLF- Société Libano-Francaise d’Assurances et de Réassurances, a local insurance company, in association with the UAP- Union des Assurances de Paris. Privileged relationships were established with the group throughout the years. A connection based on mutual trust was established between the men and women behind these operations, who maintained an uninterrupted presence of the company in the market, even during the worst days of the civil war.

1992

SLF takes control of the company by acquiring all of UAP’s shares. The company becomes the property of Roger Nasnas (CEO) and his associates Maurice Hanemoglou and Elie Nasnas (capital of LBP 10.050.000.000 fully paid).

1996

UAP merges with  AXA. This « Merge of the century » creates one of the world’s greatest groups in insurance and assets under management.

1999

AXA and SLF sign a partnership contract to better promote their insurance activities in Lebanon and the region.

2000

Creation of AXA MIDDLE EAST whereby AXA group acquires 51% of SLF’ capital and the Nasnas & Hanemoglou’s Group the remaining 49%. The chairmanship of this new company is entrusted to Roger Nasnas while the General management went to Maurice Hanemoglou and Elie Nasnas.

Nowadays

AXA MIDDLE EAST is a Lebanese market leader in insurance. It accompanies its clients, meeting and exceeding their insurance, prevention and heritage transmission needs.

Our board of directors is committed to high standards

  • DSC_9355_pp
  • Roger Nasnas

    Chairman and Chief Executive Officer

  • Frederic Flejou Axa Insurance
  • Frederic Fléjou

    Vice-President

  • Axa Middle East Maurice Hanemoglou
  • Maurice Hanemoglou

    Member of the board

  • Elie Nasnas Axa Insurance
  • Elie Nasnas

    General Manager

  • Jad Ariss

    Member of the board

  • Vincent Pluchet

    Member of the board

The committee guides the in-depth running of all our operations and develops and implements new strategies. Our executive team ensures the effective management of the company and monitors its performance.
  • Roger Nasnas Axa Insurance
  • Roger Nasnas

    Chairman and Chief Executive Officer
    Roger.nasnas@axa-middleeast.com.lb

  • AXA Middle East Elie Nasnas
  • Elie Nasnas

    General Manager
    Elie.nasnas@axa-middleeast.com.lb

  • Elie Nasnas Axa Middle East
  • Pascal Kouyoumdjian

    Chief Business Support
    Pascal.kouyoumdjian@axa-middleeast.com.lb

  • AXA Middle East Joseph Nasnas
  • Joseph Nasnas

    Chief Distribution Officer
    Joseph.nasnas@axa-middleeast.com.lb

  • AXA Middle East Andree Khawand
  • Andree Khawand

    Chief Human Resources Officer
    Andree.khawand@axa-middleeast.com.lb

  • AXA Middle East Michel Sfeir
  • Michel Sfeir

    Chief Financial Officer
    Michel.sfeir@axa-middleeast.com.lb

  • Mireille Chaghouri

    Chief P&C Underwriting & Reinsurance Officer
    Mireille.chaghouri@axa-middleeast.com.lb

  • Sanaa Abou Assly

    Chief Medical Insurance Officer
    sanaa.abouassly@axa-middleeast.com.lb

  • Bernadette Hadife

    Chief Non Life Claims & Recoveries Officer
    bernadette.hadife@axa-middleeast.com.lb

  • Laurent Esteoulebado

    Chief Risk & Compliance Officer
    Laurent.Esteoulebado@axa-middleeast.com.lb

  • Marc Hanemoglou

    Chief Technico-commercial Officer Head of Regional Offices
    marc.hanemoglou@axa-middleeast.com.lb

  • Mario Chartouni

    Chief Information and Transformation officer
    Mario.Chartouni@axa-middleeast.com.lb

  • May Jabali

    Chief Customer Care Officer
    may.jabali@axa-middleeast.com.lb

Axa Middle East Chairman

AXA Middle East… Pioneers in Lebanon

AXA Middle East has built over a century of experience in Lebanon and has a strong partnership with the AXA Group, one of the world leaders in insurance and financial protection. Thanks to this combination of talents and strength, AXA Middle East is ready to meet the commitment it has set for 2015: to become the preferred Lebanese insurance company for all stakeholders.

Our professional teams are fully dedicated to offering you outstanding products, as well as innovative solutions, tailored to the general insurance and saving needs of yourself, your family and your business. Moreover, AXA Middle East’s pioneering spirit is at the forefront of our business, as shown this year with the launch of the first insurance credit card in the Lebanese market. This sets as another example of our ability to provide you with the highest levels of service and satisfaction.

Composed of a team of over 150 professionals, along with a specialized commercial network, AXA Middle East’s offices are spread across all regions of Lebanon. Indeed, our geographical footprint allows us to be close to you, always available, attentive and reliable.

True to the AXA Group’s values and strongly grateful for your trust, our objective is that AXA Middle East will soon be a pioneer in the region, just as it is in Lebanon today.

Roger Nasnas,

Chairman of the Board

What we do

Our strategy, which combines internal and external growth, is designed to focus on our customers’ needs, keep our employees positive and empowered, and continually improve our performances and services.

We implement product innovation

We are always researching and applying new features and ideas that enhance the experience for our customers and stakeholders.

We share the knowledge and capabilities to perform specialized tasks

We offer our strong foundation of technical knowledge and assist our customers with services such as subscription, claims setting, pricing, and investment performance.

We use the right distribution channels to reach the customer

We have the ability to personalize interactions and services and reach customers more effectively while empowering our agents and brokers to increase their productivity.

We focus on the customer’s requirements

We guide our clients toward taking the next step that help them plan a comprehensive financial future. We offer a broad range of specialty products for the ever-changing needs of the modern world.

We combine expertise and productivity

We believe we have the overall responsibility to apply new approaches that incorporate the best practices to improve the efficiency of the business processes.

We practice Corporate Responsibility every day

We support the communities in which we operate and integrate social and environmental concerns help them create stronger societies.

How we do it

With the constant support of AXA Group, network, and capabilities, AXA Middle East’ is an ongoing growing company. Our three priorities to reach our goals in 2015 are: selectivity, efficiency and acceleration.

  • Become the reference insurer in Lebanon and the region.
  • Provide the same quality of service as the rest of AXA Group.
  • Continually renovate our service and product variety, while respecting our values: Customer First, Integrity, Courage and One AXA.

Small, manageable steps can make a big impact

Always carry with you a list of useful numbers to dial in case of emergency.

AXA Middle East’s call center number 04-727 000 is one of them.

Use of Hand Phones:

Be Careful, You Must Choose Between Driving and Talking…

Driving in Winter:

Verify your tire pressure frequently especially if the temperature i below 5◦ C.

Brakes:

In winter, in case your vehicle possesses an ABS system, do not pump on your brakes, but push on them powerfully. The effectiveness of your breaking system is directly bound to the shape of your tires.

Always Stay Informed:

Stay up to date on the weather forecast, the traffic conditions, and the shape of the roads.

Purchase All Necessary Accessories and Products:

Ice shovels, snow brooms, anti-icing spray, gloves, snow chains, ignition cable, torch, etc…

Do Not Drink and Drive:

Avoid all alcoholic beverages while taking the road, or let another person drive instead.

Get Some Rest:

It is preferable to leave after a good night’s sleep and a solid breakfast. You should take a break every couple of hours.

Security:

Cover and strap the voluminous packages in a gallery or a trailer, and never leave objects in the back seat of your car since they might be projected violently in case of a brutal breaking.

Protect your children:

Even if the trip is short, buckle your children up! For your younger kids, the car seat is a must. Always verify that the seatbelt crosses properly the shoulder of your child without being too close to his neck. Naturally, children are always seated in the back.

Respect speed limitations:

Keep a sufficient security distance between you and the vehicles preceding you.

Ethics Guide

We follow personal codes to guide our choices in the workplace

AXA Middle East is committed to conducting its business according to the highest standards of honesty and fairness. The purpose of the guide is to establish certain principles and group-wide policies designed to insure that all AXA Group companies and their personnel have a common vision of the ethical standards and operate in accordance with those standards.
The guide is available for download as a PDF file: Compliance Guide

Bankmed and AXA Middle East have jointly developed and designed a selection of Valued Insurance Products to fit your individual needs in order to give clients the opportunity to benefit from both parties.

This joint venture offers an extensive range of coverage, protective plans:

  • Personal Accident Insurance
  • Obligatory Vehicle Insurance
  • Third Party Liability Car Insurance
  • Fire Home Insurance
  • Residential Fire All Risk Insurance
  • Foreigners Insurance
  • Retirement Savings
  • Term Life Insurance
  • Guaranteed Term Life
  • Education Term Life
  • Education Saving
  • Travel Insurance
  • Perpetual Conversion Program

For more information, please contact our call center on 04-72 77 66 or visit any BankMed or AXA M.E branches.